FAQ

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

How does shipping work?

We ship all packages via USPS.  We ship out of our headquarters in Santa Monica, California.

We upload tracking numbers as soon as your item is shipped.

How do I return an item?

For all questions regarding returns, please contact: info@myliftkits.com

When will my order be processed?

We processes orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

Please allow extra time for your order to be processed during holidays and sale seasons.

How do I change or cancel my order?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

Please note that any orders that have already been packed or shipped cannot be cancelled.

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

What do I do if I have missing items in my order?

If something is still missing, please contact us immediately.

Do the LiftKits come in different sizes?

All LiftKits are one size fits all. Insoles are perforated to allow for easy trimming. Cut along the perforated lines to adjust size, "if necessary." (Does not apply for the executive or Hidden Heels).  Also, heel attachments can be removed to adjust for fit. (Does not apply to the High Life or Hidden Gem).

What shoes can I wear with LiftKits?

For optimal comfort we recommend wearing a full size or half size larger shoe to accommodate the new room of the shoe lift. For further information please visit our size chart.

 

If you have any other questions please contact us directly at: info@myliftkits.com